Gaming PC Warranty [Updated On 7/21/24]
This Limited Warranty applies exclusively to physical goods purchased from X⁹ CustomPC™ (the “Physical Goods”).
What Does This Limited Warranty Cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. If a product or part proves defective because of faulty materials or workmanship, X⁹ CustomPC™ will, at no charge, repair or replace the product or defective part. This Limited Warranty is not transferable.
What Will We Do to Correct Problems?
X⁹ CustomPC™ will repair the product at no cost using either new or refurbished replacement parts to ensure reliable performance.
How Long Does the Coverage Last?
The Warranty Period for Physical Goods purchased from X⁹ CustomPC™ is 3 year labor from the date of purchase and 1 year for part replacement. A replacement product or part carries either the remaining warranty of the original product or 1 year from the date of repair/replacement, whichever is first.
What Does This Limited Warranty Not Cover?
This Limited Warranty does not apply to issues caused by the following:
- Conditions, malfunctions, or damage not resulting from defects in materials or workmanship.
- Any software-related issues obtained or installed after the delivery of your Physical Goods.
- Damage or alterations resulting from tampering with warranty seals or unauthorized modifications.
- Negligence, improper maintenance, or unauthorized modifications.
- Natural causes, such as lightning, flood, fire, or other natural disasters.
- Theft, loss, or misplacement of the product.
X⁹ CustomPC™ will not cover shipping charges for warranty service or returns. The customer assumes all risk of loss or damage while the product is in transit to us.
What Do You Have to Do?
To request warranty service, you must first contact X⁹ CustomPC™ to confirm the issue and determine the best solution. You will then need to deliver the product, in its original packaging (including all accessories and documentation), to the address provided by X⁹ CustomPC™. You may contact us by:
- Email: warranty@x9custompc.com
- Website: https://x9custompc.com/support
Implied Warranties
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY.
Return Policy
Due to our custom computer products being manufactured to order, we do not accept returns for for custom build gaming computers except for defective computers to render warranty services. We do allow returns of accessories within 14 days of receiving the item, if the item is defective. Accessories are any item sold separately of the gaming computer, like Mice, Monitors, Keyboards, Speakers, Headsets and Controllers. Accessories are fully refunded or exchanged with the same item if requested.
Limitation of Damages
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, X⁹ CustomPC™ SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY.
Consumer Protection
Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts. As a result, the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Governing Law
This Limited Warranty shall be governed by the laws of the State of Florida without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.
