Return Policy
At X⁹ CustomPC, we take pride in delivering high-performance custom-built computers and quality accessories. Please review our return policy carefully before making your purchase.
Custom Gaming Computers
All of our custom-built gaming computers are manufactured to order. Because each system is assembled and configured specifically for you, we do not accept returns or exchanges for custom gaming computers except in cases of defect covered under our warranty services.
If a defect is discovered, please contact our support team immediately. We will evaluate the issue and, if eligible, provide repair or replacement services under our warranty terms.
Accessories
We gladly accept returns for accessories within 14 days of receiving your order only if the item is defective. Accessories include, but are not limited to:
- Mice
- Monitors
- Keyboards
- Speakers
- Headsets
- Controllers
Accessories may be fully refunded or exchanged for the same item upon request, depending on availability. Returned items must include all original packaging and components.
How to Request a Return
To initiate a return or warranty claim, please contact our customer service team with the following:
- Order number
- Description of the issue
- Photos or videos (if applicable)
Our team will review your request and provide instructions for the return process.
Additional Notes
- Returns sent without prior authorization will not be accepted.
- Shipping costs for approved returns may vary depending on the situation.
- We reserve the right to deny claims that do not meet the conditions of this policy.
